FAQ

National Health Service

The National Health Service (NHS) identifies the set of functions, activities and care services managed and supplied by the Italian government and called LEA (Essential Levels of Assistance).These healthcare services in the Marche region are guaranteed by the ASUR Unique Regional Health Authority, subdivided itself into five large areas, corresponding…

SSN card

The SSN card, issued when registering with the National Health Service, provides access to the services offered by the Italian health system.It has the same expiry of residence permit.

Paediatrician

Engaged in the prevention, treatment and rehabilitation of children and young people from 0 to 14 years.Every paediatrician has an outpatient department where he guarantees outpatient and in-home medical examinations, prescription for medications, specialist services, etc. To choose the paediatrician you need to go to the Health District of your…

General practitioner (family doctor)

The general practitioner (also called family doctor) leads the citizen in the course of treatment by allowing him to access all of the services included in the LEA (Essential Levels of Assistance). Among the activities carried out: outpatient and in-home medical examinations, prescription for specialist examinations, prescription of medicines etc.…

Vaccinations

For free vaccinations you should contact your paediatrician and the Health District of the place of residence (or abode). For the schedule of free vaccines consult the vaccination schedules.

Specialist examinations

Specialist examination includes all the services for the prevention, diagnosis, treatment and rehabilitation, provided by medical specialists at clinics.To gain access to the health services: Bring the medical prescription from general practitioner or medical specialist; Book the examination at the reservation desk CUP (the citizen cannot choose the doctor );…

Hospitalization

Hospitalization attendance is mandatory to have access to the hospital care services for the treatment of pathologies that can't be treated in different contexts (general practitioner, paediatrician, outpatient activity).Could be: Urgent: free for all citizens. Proposed by the general practitioner, paediatrician, Doctor on-duty or direct access from the emergency room;…

Home care

Home cares are guaranteed to dependent people in their own house, which are an organized set of medical treatments, nursing and rehabilitation services.Home care are handled by the Health District of the place of residence and activated by the general practitioner, paediatrician, or district services.

Continuous Assistance Service

At times when your general practitioner or paediatrician does not serve, but you have an emergency, you can contact the Continuous Assistance Service (Doctor on duty) active at night or on holidays and holiday eves.

Emergencies

There are two services that allow the care a patient in critical conditions: 118, activated directly by the citizen by dialing the phone number 118. The control centers then activate the first aid; Emergency Room, which can be accessed by ambulance or private vehicles. You must address these two services…

First Aid Station

The citizen who comes to the Emergency Room receives an immediate assessment of urgency's level by nurses that assign a colour code which establishes the priority of access: Red Code: very critical, top priority. Yellow Code: fairly critical, performance cannot be deferred; Green Code: performance deferrable; White code: not urgent,…

Medicines

The pharmaceutical assistance is provided in the following ways: Group A medications: free of charges, life-savers drugs or for chronic illness; Group C and C bis medications: non-essential and self-medication drugs have to be paid entirely.

Reservation Desk - CUP

The Reservation Desk (CUP) is the unique booking system through which book, revoke or cancel appointments and examination in the Marche region's healthcare system.You can contact the Cup by going directly to the health structures' desk or by calling: By phone 800.098798 By mobile 199.419.891 The call centers are available…

Co-pay fee (Ticket)

The citizen registered with NHS contributes to healthcare expenditure through general taxation and, if he is not entitled to an exemption, by paying a co-pay fee.Currently co-pay fees concern: Specialist healthcare services; First Aid: non urgent patients (white code) have to pay a co-pay fee of EUR 25, children under…

Exemptions

Exemptions are provided for: Chronic diseases: For the updated list of diseases and related benefits to which you are entitled to, consult this link; Rare diseases: For a list of rare diseases and related benefits to which you are entitled to, consult this link; Income: Citizens under the age of…

Non-EU citizens legally staying in Italy

Regularly staying foreign citizens, on payment of a tax, may register with the National Health Service and access to full assistance under the same conditions of Italian citizens.Registration can be: Mandatory, for non-EU citizens who: have employed or self-employed economic activities or is registered with the employment office (Awaiting employment); are…

Non-EU citizens without residence -permit

To foreign citizens without residence -permit are granted: Emergency and essential hospital care (danger to life); Outpatient emergency and essential treatment (cases not immediately dangerous but which could cause danger to life); The condition of emergency or essentiality must be certified on the clinical documentation.Emergency health care and essential treatment…